Photo: Vmzp85, CC BY 4.0, via Wikimedia Commons

Baggage

Checked baggage is the airline’s responsibility from the moment you hand it over at the counter until you collect it from the belt. If your bag does not show up or arrives damaged, the report is filed with the airline, not with the airport.

Luggage wrapping

Secure Wrap, on the ground floor, before check-in.

Bag did not arrive

Report it at your airline’s counter in the baggage claim hall.

Compensation

Up to 150 UMA for lost checked baggage.

If your bag does not arrive

Do not leave the baggage claim hall.
Go to your airline’s counter and file a property irregularity report.
Keep the report number, your boarding pass and the bag tag.
Ask how the bag will be delivered to you once it is found.
Keep receipts for anything you have to buy while you wait for your baggage.

If you leave the baggage claim area without filing the report, the airline may refuse to handle the claim. File the report before going through customs or the exit.

Compensation for lost or damaged baggage

Mexico’s Civil Aviation Law sets maximum amounts in Units of Measure and Update (UMA). With the UMA value in force in 2026:

Type of baggage	Limit	Equivalent in 2026
Checked baggage	150 UMA	MXN $17,596.50
Hand luggage	80 UMA	MXN $9,384.80

Wrapping and left luggage

The Secure Wrap plastic wrapping service is on the ground floor; use it before checking in. The terminal does not offer left-luggage storage, so you cannot leave bags at the airport while you tour the city.

See what you can carry in your hand luggage.